Running Mitra — Privacy Policy

This Privacy Policy describes how Running Mitra (“we”, “us”, or “our”) collects, uses, stores, and protects information when you use our mobile application, website, and related services (together, the “Services”). By using Running Mitra, you agree to this policy. If you do not agree, please do not use the Services.

1. Information we collect

Depending on how you use Running Mitra, we may process the following categories of information:

• Account and profile data: such as name, employee or identification number, designation, division, email address, phone numbers, date of birth, gender, blood group, state, and addresses.
• Credentials: information required to authenticate your account (for example, password data stored in secured form).
• Content you provide: including profile photo, documents or images you upload when registering or using features that accept attachments.
• Device and technical data: such as device identifiers, push notification tokens (for example, Firebase or platform tokens), app version, and diagnostic information needed to operate and improve the app.
• Usage data: interactions with the app and server timestamps, where needed for security, support, and service improvement.

2. How we use your information

We use the information above to:

• Provide, maintain, and improve Running Mitra;
• Authenticate users and protect accounts;
• Process registrations, approvals, and related administrative workflows;
• Send service-related notifications (including push notifications where enabled);
• Comply with legal obligations and respond to lawful requests;
• Detect, prevent, and address fraud, abuse, or security issues.

3. Legal bases (where applicable)

Where required by law (for example, in the European Economic Area), we rely on appropriate legal bases such as performance of a contract, legitimate interests in operating and securing the Services, compliance with legal obligations, and consent where we ask for it explicitly.

4. Sharing of information

We do not sell your personal information. We may share information only with service providers who help us host, operate, or secure the Services (for example, cloud or notification providers), when required by law, or to protect the rights and safety of users and the public. Such parties are required to use the information only for the purposes we specify.

5. Data retention

We retain information for as long as your account is active or as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of data and applicable law.

6. Security

We implement reasonable technical and organizational measures designed to protect your information. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

7. Your choices and rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal information, or to object to certain processing. You may also withdraw consent where processing is based on consent. To exercise these rights, contact us using the details below.

8. Children’s privacy

Running Mitra is not intended for children under the age where parental consent is required in your region. We do not knowingly collect personal information from children in violation of applicable law.

9. International transfers

If you access the Services from outside the country where our servers are located, your information may be transferred to and processed in that country or other jurisdictions where we or our providers operate. We take steps designed to ensure appropriate safeguards where required by law.

10. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the “Last updated” date. Continued use of the Services after changes constitutes acceptance of the updated policy, where permitted by law.

11. Contact

For privacy-related questions or requests regarding Running Mitra, contact your organization administrator or the support channel indicated on the Google Play Store listing for this app.